800-772-2885 Toll Free

816-313-8255 Local

  Click on the link of a  Frequently Asked Question below for an answer to that specific question.
  Click on the link at the end of the answer to return to the top of the page.
Q1.)
I think GPS vehicle tracking would make my service fleet more efficient but I’m afraid my employees will feel I don’t trust them. How do I get them to embrace this technology?
Q2.)
Should I install my GPS equipment secretly so my employees don’t know its there?
Q3.)
How do I know if someone tampers with my GPS unit or antennas?
Q4.)
Will my GPS units run my batteries down on my vehicles?
Q5.)
What is your warranty?
Q6.)
What kind of technical support do you have?
Q7.)
Can I see this equipment work before I buy it?
Q8.)
Does this equipment require a monthly contract?
Q9.)
I’ve heard that CDPD (Cellular Digital Packet Data) is going away soon and all CDPD equipment will be obsolete. Will any of your systems be affected by this?

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Q1.) I think GPS vehicle tracking would make my service fleet more efficient but I’m afraid my employees will feel I don’t trust them. How do I get them to embrace this technology?
A1.)

Obviously, GPS vehicle tracking allows the owner/manager to become immediately aware of vehicle abuse and misuse, but this is just one of the many attributes of GPS vehicle tracking. This system also protects drivers from false accusations and allows the company to dispatch the closest vehicle via the shortest route. Everyone benefits when the company is doing well. Our rule of thumb…the biggest complainer is usually the biggest abuser. Back to Top

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Q2.) Should I install my GPS equipment secretly so my employees don’t know its there?
A2.)

This is probably the most frequently asked question. We have found that being upfront with employees has worked better than hiding it. Good employees appreciate the company taking steps to become more efficient and competitive and want to be involved.  Back to Top

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Q3.) How do I know if someone tampers with my GPS unit or antennas?
A3.)

The GPS unit is small and installed out of sight and reach. There are flags written into the software to show if either antenna is not working correctly or if vehicle power has been removed.  Back to Top

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Q4.) Will my GPS units run my batteries down on my vehicles?
A4.)

No. When your vehicle is stopped for more than two minutes, the unit goes into sleep mode. It requires very little power in this mode and will wake up as soon as the vehicle starts moving again. Back to Top

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Q5.) What is your warranty?
A5.) All units come with a one year manufacturer’s warranty.  Back to Top

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Q6.) What kind of technical support do you have?
A6.)

RSC Communications has a qualified trained technical staff on duty to answer your questions pertaining to user defined parameters, reporting and installation. Call us at 1.800.772.2885.  Back to Top

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Q7.) Can I see this equipment work before I buy it?
A7.)

Yes. Call today and one of our qualified sales professionals will be happy to do a live online demonstration of our GPS vehicle tracking system.  Back to Top

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Q8.) Does this equipment require a monthly contract?
A8.) The active real-time system does require a monthly airtime fee; however the passive system does not require a monthly fee.  Back to Top

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Q9.)

I’ve heard that CDPD (Cellular Digital Packet Data) is going away soon and all CDPD equipment will be obsolete. Will any of your systems be affected by this?

A9.) No.  Back to Top
 

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